MEDIPLAN TECH Articles RSS Feed
Delete The 4D Folder
Added on Thu, Oct 29, 2015
If you are experiencing Mediplan crashing, you may want to try this.  Make sure Mediplan is shutdown on that user before attempting the following. Deleting the 4D folder will clear out the cache and solve many problems with 4D client crashing, as... Read More
How To Connect To a Local Printer From an ASP Clinic (Windows)
Added on Thu, Oct 15, 2015
If you are an ASP clinic using Windows on your computer and have a printer (or label maker) which is connected directly to your computer, you will need to follow these steps to print from Mediplan: The first thing you must do is share your printer ... Read More
Can Not Login
Added on Thu, Nov 5, 2015
When trying to login the mediplan, the username and or password is not reconized. Unfortunately there is no specific error message when this occurs, you must manually check to see if the module exists. This is a known issue with the new (faster)... Read More
Updating Client
Added on Mon, Oct 26, 2015
If you need to update the client on your computer (because you has a server upgrade)and it does not upgrade itself *First delete the existing Mediplan client Go to the internet Go to vault.telin.com Click on the public folder Click on your version... Read More
Mediplan Server Down
Added on Thu, Oct 15, 2015
If the MediPlan server is down, this checklist should help to resolve the problem. Telnet to the IP address and port of the MediPlan server to determine where the problem is (telnet IP address port)If connection is refused, the problem is that... Read More
Restore from backup file
Added on Thu, Oct 15, 2015
  Must disable log file under Preferences > Backup > Configuration (Make sure "use Log file" is unchecked)   Restore an archive from a 4D application by holding down the Alt (Windows) or Option (Mac OS) key when launching the database. This... Read More
Windows 7 Disable Hibernation
Added on Fri, Oct 16, 2015
This can be used to save disk space, by deleting the copy of the memory from the disk powercfg -hibernate off Read More
Can’t See Reports
Added on Mon, Oct 26, 2015
If you can`t see reports (scans) on certain computers and all you see is the background colour of the chart. The program QuickTime needs to be installed on that computer. To download QuickTime go to www.apple.com/quicktime Read More
PT converter
Added on Thu, Oct 15, 2015
Make sure that "ptconverter.exe" is in the mediplan folder on the C drive. (C: Mediplan ) Read More
Locked chart
Added on Mon, Oct 26, 2015
If a user is kicked out of Mediplan while they are in a chart, the chart can sometimes get locked as the user is still connected to the server. when trying to open a locked chart you will get a error message saying this chart is already opened by the... Read More